FAQ — Black Cat Coffee Co.

Frequently Asked Questions

Dark by nature. Bold by choice.

Have a question not answered here? Email us at blackcatcoffee2026@gmail.com — we respond within 24–48 hours.

Ordering

How do I place an order?

Visit blackcatcoffee.shop, browse our selection of premium roasts, blends, and teas, add your favorites to your cart, and checkout securely.

Can I change or cancel my order after placing it?

Once an order is placed it cannot be modified. However, if you need to change a shipping address or cancel your order, please contact us at blackcatcoffee2026@gmail.com within 12 hours of placing your order and we will do our best to accommodate your request.

How quickly are orders processed?

All orders are processed and shipped within 3–5 business days after payment is confirmed.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Shipping

Do you ship within the United States?

Yes! We ship to all 50 states across the United States.

How long does US shipping take?

Orders are processed within 3–5 business days. Once shipped, transit time is typically 1–5 business days.

Do you offer expedited shipping?

At this time we do not offer expedited shipping. All orders ship via standard delivery.

Do you ship internationally?

Yes, we ship worldwide. However, please be aware of the following important notes:

  • International shipping costs are charged separately and are not included in standard pricing
  • Shipping rates are calculated using USPS's most affordable rate — typically First Class Package International
  • International orders cannot be guaranteed for delivery
  • International orders are not eligible for refunds or replacements
  • Due to the unpredictable nature and high cost of international shipping, we recommend international customers carefully consider these factors before ordering

To estimate your international shipping cost, visit postcalc.usps.com, select "Calculate the price based on Shape and Size," use 2 lbs for weight and zip code 60462 as the origin.

How do I track my order?

Once your order ships you will receive a confirmation email with your tracking number. You can use that number to track your package directly on the carrier's website.

The Coffee

Where does your coffee come from?

Black Cat Coffee Co. works with two premium US-based roasters — Temecula Coffee Roasters (California) and Old Chicago Coffee Roasters (Illinois). Our suppliers source coffee beans directly from farms in Africa, South America, and other top coffee-growing regions around the world. All beans are roasted, packed, and shipped from US facilities to ensure consistent quality and fast delivery.

Is your coffee fresh roasted?

Yes. Our coffee is roasted fresh at our US-based roasting facilities and shipped directly to you to ensure maximum freshness and flavor in every bag.

What grind options are available?

We offer four grind options to suit your brewing preference:

  • Whole Bean
  • Standard Grind
  • Coarse Grind
  • Espresso Grind

Do you offer decaf coffee?

Please visit our shop at blackcatcoffee.shop to view our current decaf offerings.

Do you offer flavored coffees?

Yes! We carry a variety of flavored coffees alongside our classic roasts and blends. Visit our flavored coffee collection to explore the full selection.

Do you sell tea?

Yes! In addition to our premium coffee lineup, Black Cat Coffee Co. also offers a selection of premium teas. Browse our tea collection here.

Products & Packaging

What bag sizes do you offer?

  • 12 oz
  • 1 lb
  • 5 lb
  • 12 lb

Are your bags resealable?

Yes. All our bags feature a zipper seal so you can close the bag after opening to keep your coffee fresh between uses.

Do your bags have degassing valves?

Yes. All bags include a one-way degassing valve that allows CO₂ to escape without letting oxygen in — an important feature for preserving coffee freshness and quality.

Do you offer sample packs?

Yes! We offer three different sample packs — perfect for trying multiple roasts or giving as a gift:

Returns & Refunds

What is your return policy?

Due to the perishable nature of coffee, we are unable to accept returns. If you are unsatisfied with your order for any reason, please contact us at blackcatcoffee2026@gmail.com and we will do everything we can to make it right.

What if my order arrives damaged or incorrect?

Please contact us immediately at blackcatcoffee2026@gmail.com with your order number and a photo of the issue. We will work quickly to resolve the situation.

Are international orders refundable?

Unfortunately, international orders are not eligible for refunds or replacements due to the nature of international shipping. Please carefully consider this before placing an international order.

Wholesale & Bulk

Do you offer wholesale or bulk ordering?

Yes! Bulk orders are available with no minimum order quantity required. Please contact us at blackcatcoffee2026@gmail.com for more information.

Is there a minimum order quantity?

No. There is no minimum order quantity for bulk purchases. Contact us to discuss your needs.

Contact & General

How do I contact Black Cat Coffee Co.?

You can reach us anytime at blackcatcoffee2026@gmail.com. We typically respond within 24–48 business hours.

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to track orders and save your information for faster checkout in the future.

How do I stay updated on new products and promotions?

Sign up for our email list at blackcatcoffee.shop and follow us on social media:

Ready to Find Your Perfect Roast?

Dark roasts, bold blends, flavored coffees, pods, and teas — delivered to your door.

Shop Now

Still have a question?

blackcatcoffee2026@gmail.com — we respond within 24–48 hours.